COVID-19 Updates

Coronavirus Advice:

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly.                                                                                                           
  • Do not leave home if you or anyone in your household has symptoms.

COVID – 19 Symptoms

  1. The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell (anosmia).
  2. If you develop these symptoms, however mild, or you have received a positive coronavirus (COVID-19) test result, then you should immediately self-isolate stay at home for at least 10 days from when your symptoms started. If you live with others, all other household members who remain well must stay at home and not leave the house for 14 days. See the stay at home guidance for further information.
  3. You do not need to call NHS 111 to go into self-isolation. If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 10 days, then use the NHS 111 online service. If you have do not have internet access, you should call NHS 111. For a medical emergency dial 999
  4. If you have any symptoms of COVID-19, you should arrange a test by visiting NHS.UK, or contact 119 via telephone if you do not have internet access.
  5. Wash your hands more often than usual, for 20 seconds using soap and water or hand sanitiser, particularly after coughing, sneezing and blowing your nose, before you eat or handle food, or when you get to work or arrive home
  6. Cover your mouth and nose with disposable tissues when you cough or sneeze. If you do not have a tissue, sneeze into the crook of your elbow, not into your hand. Dispose of tissues into a disposable rubbish bag and immediately wash your hands with soap and water for 20 seconds or use hand sanitiser.
  7. You must wear a face covering by law in some public places unless you have a face covering exemption because of your age, health or another condition. You are also strongly encouraged to wear a face covering in other enclosed public spaces where social distancing may be difficult and where you come into contact with people you do not normally meet. Social distancing, hand washing and covering coughs and sneezes, remain the most important measures to prevent the spread of COVID-19. Face coverings do not replace these. See the staying safe outside your home guidance, and you can find guidance on how to wear and make a cloth face covering.
  8. Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

Transport to COVID-19 vaccination appointments- CRG Briefing

Mass vaccination transport process

Individuals will be contacted by their GP or directly by an NHS vaccination centre and informed of the time for their vaccination appointments. Within this call, individuals will be asked if they have any way to get to their vaccination appointments. If they do not have any means of travelling to the appointment, they will be signposted to the countywide COVID-19 Coordination Hub. The Hub can be contacted between 9am and 5pm Monday to Friday on 0345 045 5219 or by filling out an ‘I Need Help’ form here:

Transport offer

For those who have no means of getting to their COVID-19 vaccination appointments and have contacted the Hub to request support, transport will be given to and from the first and second vaccination appointments through a local transport provider.

The Hub is providing transport through the following resources:

  • In-house education and social care transport
  • Approved taxi services
  • Local community transport including community car schemes

All drivers have up-to-date DBS checks.

The District/City Hubs will also have access to a list of community transport operators so that they can arrange transport for any individuals that come through to them.

The Hub team will check whether individuals receiving transport have any support needs or require any reasonable adjustments to be made to assist their use of transport and will identify suitable transport to accommodate those needs (e.g. wheelchair-friendly vehicles).

The transport offer is not being advertised to members of the public directly, instead we would ask that those booking patients onto vaccination appointments establish the individual’s situation and refer them to the Hub for support with transport if required.

Bookings need to be made with a minimum of 24 hours’ notice (48 hours where possible). Bookings can be made for a weekend day, however please note that requests for bookings will only be picked up on weekdays (e.g. Friday for a weekend day or Monday).

NB this is the process as it currently stands but is under continuous review.

Covid-19 safety

All parties will follow Covid-19 safety processes including wearing a mask during the journey and wiping down the vehicle before and after each journey, to reduce the risk of transmission. Those receiving a lift should wear a face covering inside the vehicle.

Residents will need to come to their appointment on their own unless they are in a wheelchair. Where residents need assistance with walking to and through the vaccination centre, they can bring one carer or a member of their household or support bubble to assist them. Anyone else that travels in the vehicle will also need to wear a face covering and a maximum of one person can accompany patients. They may be required to wait outside while the vaccination takes place.

Campaign to recruit more Volunteer Drivers


More information on community transport schemes can be found here on our own website. 

Typically, there are two types of scheme:

  • Community car schemes – volunteer drivers use their own vehicles more akin to a taxi service
  • Community transport schemes – paid and volunteer drivers use scheme vehicles, normally minibuses, more akin to a bus service

Both types of scheme use a coordinator to book journeys and line up drivers, and with the car schemes the coordinators are often volunteers themselves.  Many of the paid and volunteer drivers are in the older demographic and general feedback is that they are reluctant to drive at present. There is therefore a significant shortage in driver volunteers at a time when demand for this type of transport will be significantly higher due to the current vaccination programme.

Most of the county is covered by either a car scheme or a minibus scheme all of which could benefit from more volunteers. The limiting factor is often availability of driver rather than geographical boundaries (n.b. often village schemes cover more than one village so although a scheme might be called “Village A car scheme” it will cover village A and the surrounding areas.

The campaign

This campaign is being driven by the Countywide Covid-19 Coordination Hub alongside the County Council’s Community Transport Team and Care Network and with the support of the community transport schemes in Cambridgeshire. 

It has been designed to:

  • Ensure a big reach and attract more people of a younger demographic into voluntary driving
  • Manage and streamline the process of DBS checking, cover with the necessary insurance and get volunteers into the job, taking some of that pressure off the co-ordinators

More information on the Campaign can be seen here.

Anyone interested in volunteering should fill in the following online form: Car scheme volunteer recruitment

Background processes

  1. Allocating volunteers

When a volunteer signs up they will be given the details of their nearest community transport scheme and they will be asked to get in contact to sign up (the scheme will also receive the volunteer’s details). Depending on the resources/structure of the scheme, once volunteer drivers have completed their training, they may either use their own vehicle or a vehicle that is owned by the car scheme for trips.

The CCC Community Transport team are providing support to scheme coordinators with the administration for this and will be getting expedited DBS checks carried out and ensuring all have the appropriate insurance and risk assessments in place.

  • Timebank activity

We appreciate that many people can and will be able to offer lifts as part of a Timebank or just as a neighbourly thing to do including trips to get their vaccination.  This campaign is not intended to replace that neighbourly support. If an existing volunteer also wishes to sign up to a community transport scheme, they do not need to stop offering that informal help but it does mean that they will be available and supported to help more people.

  • Being a volunteer driver for a community transport scheme

Drivers receive full training and will be informed of the process for knowing how they will know what journeys they will be doing from the scheme they sign up with. They will in many cases receive a small reimbursement for the journeys they undertake.

  • Using community transport

For standard use – If people wish to book transport for anything other than vaccinations they should contact their nearest scheme and follow the normal protocol.

For Covid Vaccinations – the vaccination centre (health team) when booking in the vaccination will ascertain whether the patient can get themselves to the appointment or have the option to go with a family/household member.  If they cannot, the patient will be asked to get in touch with the Countywide Covid-19 Coordination Hub who will then work with their nearest scheme to arrange and book appropriate transport.


Highlights From the Hub January 2021 (

Please see below for the COVID-safe Winter toolkit Phase 2. There is a special message from Father Christmas too!!!

Covid-safe Winter Toolkit – Phase 2.pdf (

REVISED: Highlights from the Hub – December 2020 (

Highlights from the Hub – December 2020 (